Privacy Policy

Last Updated: October 28, 2025

1. Introduction

Hefez Restaurant (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our restaurant, order online, or interact with our website and services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Québec’s Law 25 on the protection of personal information.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, phone number, email address, and payment details when you make a reservation, place an order, or contact us.
• Location Information: if you use location-based services (e.g., finding nearby delivery).
• Usage Information: including your IP address, browser type, and interaction with our website or online ordering system.
• Cookies and Tracking: We may use cookies or similar technologies to improve your browsing experience and analyze website performance.

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3. How We Use Your Information

We use your personal information to:

• Process and deliver your food orders and reservations.
• Communicate order confirmations, updates, or promotional offers.
• Improve our website, menu, and customer experience.
• Comply with legal or regulatory obligations.

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4. Sharing of Information

We may share information only in the following cases:

• With trusted third-party partners who process payments or deliveries on our behalf.
• To comply with legal requirements, court orders, or government requests.
• With your explicit consent.

We do not sell or rent your personal information.

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5. Data Storage and Security

Your information is stored securely on servers located in Canada. We implement technical and administrative safeguards to protect it against unauthorized access, alteration, or disclosure.

If a privacy breach occurs, we will notify affected individuals and the Commission d’accès à l’information du Québec as required by Law 25.

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6. Your Rights

Under Québec’s privacy laws, you have the right to:

• Access and correct your personal information.
• Withdraw consent for certain uses.
• Request deletion of your data, where applicable.

To exercise your rights, contact us at:

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7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined above, or as required by law.

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8. Updates to This Policy

We may update this policy periodically. The revised version will be posted on our website with the updated date.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact: