1. Refund Policy for Online Orders
- Eligibility for Refunds:
Refunds are applicable only under the following circumstances:
- You received an incorrect order.
- The order was damaged during delivery.
- The order was not delivered within the promised time frame.
- Non-Refundable Items:
- Orders that have been tampered with or partially consumed.
- Custom or special orders that were prepared as per your request.
- Refund Process:
- Contact us within 24 hours of receiving your order.
- Provide your order details and proof of the issue (e.g., photographs of the incorrect or damaged item).
- Approved refunds will be processed within 5-7 business days and credited back to your original payment method.
2. Cancellation Policy
- Orders can be canceled within 5 minutes of placing them. Beyond this time frame, cancellations may not be accommodated due to food preparation schedules.
- In the case of prepaid orders, refunds for canceled orders will be processed within 3-5 business days.
3. Return Policy for Food Items
Due to the perishable nature of food, we do not accept returns. If there is an issue with your order, please contact us immediately, and we will do our best to resolve it.
4. Contact Us
If you have any concerns or need assistance regarding refunds or returns, feel free to reach out to us:
We value your feedback and will work diligently to resolve your concerns.
